HOLIDAY EVERYDAY is hereHOLIDAY EVERYDAY by Claire Desjardins is here. — ViewView collection
HOLIDAY EVERYDAY is hereHOLIDAY EVERYDAY by Claire Desjardins is here. — ViewView collection
Back to school · Rugs and runners for real rooms.Back to school · Rugs and runners for the rooms that do the most. — Browse the editBrowse the edit
Custom runners, cut and finished to orderCustom runners, cut and finished to order in our U.S. workshop. — Shop runnersShop custom runners
Frequently Asked Questions
Clear answers to the questions that come up before and after you choose a rug.
1.What can I expect from my new rug?
A little curl is normal after unrolling. Follow the Care section and sewn label, and contact us if the rug does not settle or arrives damaged.
2.Are you able to make custom sizes?
Yes. We offer custom rugs and custom runners. Choose from the dimensions offered for each design; custom pieces are cut and finished to order in our U.S. workshop.
3.What do I do if my order does not arrive?
If your order hasn't arrived or tracking information seems delayed, please email us at service@wellwoven.com or call 973-860-0520. Have your order number handy so we can resolve the issue quickly.
4.Can I change or cancel my order once it has been placed?
Contact us right away at service@wellwoven.com or 973-860-0520. If the order has not been processed, we can update or cancel it. Once processed, eligible items may be returned after delivery.
5.How do I return or exchange an item?
Eligible ready-to-ship items may be returned within 14 days of delivery if unused and in original condition. Return shipping is your responsibility. Custom products and e-gift cards are final sale. We do not currently offer exchanges. Place a new order once your return is processed. View the Return & Refund Policy.
6.Do you ship internationally?
Free shipping on $99+ orders in the contiguous U.S. We also ship to Alaska, Hawaii, and Canada; rates appear at checkout.
7.How do I clean my rug?
Vacuum gently with suction only. For spills, lift away excess and blot with a clean, dry cloth. Contact us before wet or deep cleaning so we can confirm the right method for this rug.
8.Am I able to use my rug outdoors?
Use a rug outdoors when its Product Details say it is suitable. Follow the Care section for moisture, sunlight, and drying, or browse our Outdoor Rugs.
9.Does my rug need a separate rug pad?
Yes. A rug pad adds comfort, grip, and a cleaner fit while helping protect the floor. Choose one that sits inside the rug edge. For newly finished, heated, or specialty floors, follow the flooring manufacturer's guidance. Shop rug pads.
10.When will I receive my order?
Open the full product details to see current ZIP-based delivery timing or a pre-order ship date.
11.Is the rug's color as pictured?
Color can shift with screens, lighting, texture, and pile direction. When the exact shade matters, use an available sample in your room before ordering.
12.How should I wrap my rug for a return?
Reuse the original packaging. Otherwise, wrap the rug tightly in thick plastic, tape both ends, and protect it from moisture during return shipping.
13.What happens if an item I want is not available?
If an item is out of stock, feel free to sign up for restock notifications on the product page or contact us at service@wellwoven.com or 973-860-0520.
14.What should I do about a loose or raised yarn?
Do not pull it. Check the Care section, then send us a photo if you are unsure whether it is a loose end, loop, or damage.
